Dec 27, 2013 11:04 PM
5684 Views
Hi,
I booked a cab from Bangalore to Tirupati for 2 days(25th Dec. to 26 Dec.) whose CRN is 3916172. The driver was Lakshminarayana(Mob. No. 8197796632). I would like to brief the troubles I had with the driver & cab provided.
Directions: The driver didn’t know the way to Tirupati. He got confused 2 times while going to Tirupati, then got confused how to go back from Tirumala(which is the place where the temple is in Tirupati) to Tirupati, then got confused from Tirupati back to Bangalore. We went to Tirupati from Bangalore to Chittoor, took the bypass road to avoid the city traffic of Chittor. On way back, he got confused & got into the city Chittoor. Our time was wasted because of the traffic as well as Kilometres because he didn’t know the directions. The shocking thing is the driver didn’t even asked the directions from people. He asked us to ask from the people on the road. As a North Indian, we had troubles asking directions. This was just the first trouble we had.
Can’t Relax in the car:
The driver asked us not to eat in the car as it will dirty the car. The car was already so much dusty from inside, one couldn’t have added more to it.
My father who sat in front with the driver tried to sit with his one leg crossed & put over other. The driver told him that he couldn’t sit like that way because his legs are touching the closet. Just tell me one thing, the legs of persons sitting behind touching the seat, the legs of middle person sitting behind touching the handbrake or the gear, how are these any different from the legs touching the closet. And, if I am not allowed to relax in the car or sit as I want in the car, then what I am paying for? Just to sit in the card with out moving your body?
Continuous asking for money: The driver continuously asked for money. First day while going to Triupati, he asked for Rs. 1900 for fuel which I happily paid. Next Day he asked for Rs. 1000 for himself. Then after bearing these problems, when I complained to your office that either you ask the driver to be polite with us & don’t trouble us or we will leave the cab here in Tirupati only, they called the driver & asked him about this. I don’t know what they talked because the driver talked in Kannada. The driver asked again for Rs. 1500 for fuel & threatened us that “Now I have taken almost full money for the trip, how will you leave the cab in the middle of trip?”. This was the response of the driver when we complaint against him on call to olacabs.
Sudden Change in Behaviour of Driver: As I wrote above, after complaining against him, he threatened us by taking our money and there was a sudden change in behaviour of the driver. He turned off the AC saying that we complaint against him, so he will turn off the AC. After a lot of arguments with him saying we will further complaint again, he somehow turned on the AC.
Shocking Break Down of the Cab in the middle of Journey:
Just before 100 Kms from Bangalore while coming back, he stopped the car on the side of road & said that the car is having troubles due to leakage of oil & I can’t drive it further. The shocking thing is this happened exactly at the point at which on our way to Tirupati, he stopped the car saying that he has to recharge the mobile, he chatted with some of the people for about 5-10 min. We thought they are his colleagues or something. So how did the car break down at that point only? After we told your service on call about the break down of the car & asked that whether we will be provided an alternate cab, the girl who attended the call said I will be getting a call in a few min which I didn’t get for about half an hour, we had to take a Government Bus to come back to Bangalore. I have the tickets as proof of that.
The Cab reading was 461 Km. Total charges= 461 X 8(Rs. 8/km)+ 200 X 2(Rs. 200/day Driver Charges)+ 200(Night Driving Charges)= Rs. 4288. Total amount paid to the Driver Rs 4400.
This was the service which was provided to us by Ola Cabs. Summarizing the above, one can think what was our experience with Ola Cabs.
