Apr 23, 2016 03:06 PM
4985 Views
I live at Anant Vihar, Pokhariput in Bhubaneswar and registered to Ola Cab services in the city. But I am quite disatisfied with its services right from the first instance.
Last Sunday, the family of of my elder brother had come to my house to see me and my family. When they prepared to move out at around 1.30 PM, I booked a taxi from Ola Cabs service. The booking was successful instantly and the App showed that the car was near ITER engineering college which was hardly at 3 kilometers from my house.
The expected time for the cab to reach my house was displayed to be 4 minutes and I could see the movement of it towards my house. However even after 30 minutes it did not reach. Then I called the driver who replied that he was standing at the venue as displayed by the App. In fact that place was nearly one and a half kilometers away from my house. Then I sent my nephew to search for it and it took half an hour more to find the cab and guide to my house. So in fact it took one complete hour to reach my house. This is not a good service at all and the company must review their App to provide quick service to customers.
