Ola . Review on Ola Cabs

Though Ola is really good for booking autos as it saves you the constant haggling with auto drivers, and gets you an auto in a rush, but its surprising that when you go into the cab booking, especially the Prime section, which is supposedly an elite service for discerning customers, the quality actually gets bad.

I was trying to book an Ola Prime a few days ago and since I had 3 kids and some luggage with me, I was looking for a larger vehicle but only the regular sedans kept popping up.

I cancelled a couple of small cars to get the big vehicle, and was not informed in any way that that was trouble. Apparently cancelling too many rides is an issue and suddenly I was not able to log in anymore.

Though I called customer care immediately and asked for help, I was told that the account would be restored in 24 hours and was forced to make other arrangements with my kids and the luggage which was very inconvenient! Even after 72 hours, and my account was still blocked!

How can the company force you to use whatever "is available in the area" when you are paying premium for it? How can they penalize you for opting for something that suits YOUR needs? Worst of all, even if this was not a direct mistake, the fact that customer service just rattled off a "sorry for the inconvenience, we regret your inconvenience" template message and offered no compensation or real solution whatsoever and I was left on the lurch to make costly alternate arrangements to commute for the 3 days inbetween, it has been awful!