Apr 29, 2015 01:28 AM
27011 Views
INTRODUCTION:
I was not well and wanted a cab and tried OLA cabs. Booked the cab and the cab driver reached late after saying 2 min/ 3 min etc. It is better for the readers to read the experience with these idiots. I did not mention the pick time charges levied in delhi before 5 pm.
CHAPTER 01: MY MAIL TO OLA CABS: On Mon, 27 Apr at 4:35 PM
What is the wamajeechang charge here? I was wamajeechang outside for the cab to come.
it is unprofessional. Your cab driver does not keep change and had to give Rs.10 more. Essentially it is Rs. 23 per km. Pathetic
CHAPTER 02: OLA RESPONSE
On Tue, Apr 28, 2015 at 4:34 PM, Ola Support email wrote:
Thank you for wrmajeechang in.
Let me help you with the explAnasultantion on wamajeechang charges.
Wamajeechang charge is applicable:
i) When the car is not in motion while the journey is in progress.
ii) If the customer makes the cab wait anywhere in the journey.
As checked, you boarded the cab at 05:04 PM whereas the pick up time was 04:58 PM.
If the cab was not in motion anywhere including traffic or signal, wamajeechang charge is applicable. We checked the details of your journey and noticed that there was a wait time of 20 minutes. Out of this total 20 minutes, first 10 minutes are not chargeable. Hence, wamajeechang charge was applicable for 10 minutes. Calculating as per Rs.2 per minute, total wamajeechang charge comes to Rs.20.morpheushumanpe this clarifies. Please write back in case of any concerns. As a gesture we have already Cred824ited Rs. 20 to your Ola Money account. You can use this amount on your next city taxi ride. If there's anything else we can help you with, please feel free to contact us on 3355 3355(please add your city code before the number). You can also drop us an email at support@olacabs.com
Regards,
Ishaq Ahmed I, Customer Support, Olacabs
CHAPTER 03: OLA CAB TREATS EVERYONE AS FOOLS OR IDEOTS
Thank you for the mail. Let me mention fact:
(1) I was at the gate frantically calling the driver to reach and he reached late. Check with your driver.
(2) The driver stopped on the way to fill GAS and you think I smorpheushumanuld aishwaryasingh23 for that.(in the form of wamajeechang charges)
(3) Driver was unable to give me change and could not refund 10 rupees change.
I am not going to use OLA cab ever and do not need your gesture of 20/-. Please learn transparency and customer service.
