Aug 20, 2015 11:25 PM
10367 Views
Last Friday I booked a Ola cab from Navi Mumbai to Mumbai Central station since I had my train to Indore at 19:05 IST. I am usually take cabs from other tour operators but god knows why I took the decision to try Ola.
We started at 17:10 from our place and could only reach Mumbai Central at 19:15 since the driver took a longer route to reach the station. When we boarded the cab from our place we had clearly told the driver to take the cab from freeway.
He did took the cab from freeway but then after few kilometers he took the exit near Wadala truck terminal claiming that this is the only exit to reach Mumbai Central and there is no exit further and the road directly ends at CST. When we realized that he has taken the exit on freeway we did tell him that he shouldn't have done this and take a u turn to freeway but he wasn't sure if there is an entry point to freeway at that point.
All this while he kept saying that this is the only route which he is aware of and everytime he has dropped passengers through this route. The only route which he was aware of was Wadala>Dadar>Lalbaug. We did tell him that our train is at 19:05, so that he understands the seriousness of situation. But he was consistently saying that this is only route he is aware of and usually it is empty.
He didn't even check with other cab drivers in the vicinity to see if there were alternatives, we tried reaching out to them but still no use. Finally he said that if you are aware of alternate route then let me know, we aren't that frequent to Mumbai Central so we continued the way he was aware of since it was too late to experiment. Aren't cab drivers expected to know the routes?
We were travelling to Indore with 2 children who were selected for competitive exam. While the exam was on Sunday morning we thought of reaching a day in advance so that they don't have too much of stress. As a result of foolishness on part of Ola driver we have to re plan our travel on Friday late night and check for the alternatives.
After missing the train we took the same cab back to our home. He gave us a bill of 1260/- for the travel. We called up customer care and he very nicely calmed us and said drop in an email to us with the photocopy of our train ticket and we will do something. We therefore paid INR 1260/- to the cab driver. I did not get a call till Monday morning and afternoon I get a mail saying'We tried reaching you but couldn't get through. Please let us know your convenient time to discuss. I responded back to them with my availability, still no response call from their side. I called up on Wednesday to check on it but they said this compensation thing is managed by other department we can only arrange a call back, I assure you that you will get a call in next 24 hours. still no call from their side.
Who pays for our cancellation charges and undue stress?
We had to go by car and cancel our tickets at both the sides.who pays for this additional amount?
We had planned to reach by 9 AM on Saturday and then also visit Omkareshwar or see a bit of Indore but we couldn't do anything
If they don't understand the meaning of 24 hours and aren't serious about complaints then why they have to do this entire drama. I haven't seen an attitude like this in any of the tour operators. I seriously suggest think twice before calling up Ola!
