Mar 03, 2014 06:30 PM
9975 Views
Pathetic Service! Did online booking CRN 4653880 for 3rd Mar from R.M Nagar to Majestic. Got SMS a t3.52 am that cab will reach by 4.45am. No calls from driver number- (9845325682) at 4.35am asking the directions and then does not come. I gave 13 calls to the driver but he never picked up, tried calling the at 022 33553355, no one picked up the call. Instead got 6 sms " we will try to connect you to the driver asap. Meanwhile please try again".
Meanwhile another driver calls(8030752737) calls at 05.07 asking for directions, when I asked why it is so late, he blames on the office and asked me to complain against the call center. Then he asks if I was supposed to go to airport when I told him that the booking was to City Railway Station then he said then its no issue I can go by an auto .At 5.10am another sms comes that driver Manjunath is enroute in silver Tata Indigo KA52 6828.I tried calling the landline, however no one pick up. At 5.24am I receive the sms that my booking is cancelled.I again called the 24X7 land line, which was finally picked up and the guy says that my booking was cancelled at 4.45 am itself. When I told him the chain of events he mumbled a "sorry".
So much for a company in service industry, no one has a clue, right from the time of online booking till the schedule time of the cab to arrive.
Sorry OLA, first time booking is the last time.
Thanks so much for nothing.
