Nov 19, 2008 11:27 AM
26842 Views
Through this posting of mine, I just wanted to make the consumers like you aware of the faulty products of O General in the market which is purchased with very high hopes however neither the product performs well nor the company takes any responsibilities for the same once it is sold.
I have very high regards and confidence for O General and that was the main reason why I bought the product Inverter ASHA 12LCC for my mother who is suffering from 3 hi grade cancer.
It had not been more than two months when one day I noticed that the condenser fins of the AC (see the attached pictures.), which can also be said as “The heart of the AC” has started corroding.(The performance of air conditioner is directly depended on condenser. Corroded condenser fins will directly impact the performance and economy over the period of time.) I was very upset with this as I remembered the conversation with the O General executives at the time of purchase when I had raised the same question to them that all the AC’s have an anti rust coating on the condenser fins whereas O General doesn’t have and the executive had proudly said that “This is an O General AC and please be assured that you will not face any trouble because of this in the next 8-10 years.”
Since I had spend a huge amount in purchase of the AC, I had no option than to enquire about AC’s of different make to people in my township who had been using it. To my utter surprise, it was only the O General machine, which was invaded by rust as all other brands like LG, Onida, Videocon , Daikin, Panasonic etc had no such problems.
When flagged to the customer care, they showed empathy but could not provide a solution. The management of O General after several days of perusal reluctantly answered that they could not do anything. They in turn (O General) added that in case you want to seek justice from the consumer court then too you are welcome.
I in the last six months of purchase of such an expensive AC have undergone so much of pain and agony just to seek a positive note from the company. I would therefore warn you all about this company whose products are faulty, the customer orientation skills and customer support skills are pathetic, and the officials who are least bothered in your problem and queries once they have their pocket full with the money you offer them at the purchase.
At last but not least, I would like to mention that during my entire course of flagging the issue till the time of writing this mail, I have not been responded by anyone representing the company. This simply shows the unethical and rude customer oriented policies the company has.
I have already decided to put forward the issue to the consumer court and will update you all about the judgment of the same in my next post.
Dhiren Thaker
*Mumbai
