I wanted to return a product but the delivery person never contacted me and was getting pick up failed message without any reason. So I continuously followed up with the customer care to help me to fix the issue for past 4 days, and they didn't give me any guarantee that the return issue can be solved, they were just wasting my time telling that we will look into it. And they were not even ready to refund the amount. Never going to buy any products from nykaa fashion/beauty here after. I will definitely file a complaint against nykaa.
Would suggest others not to buy anything from nykaa as it is not a genuine company from my personal experience.
