Apr 16, 2007 09:11 PM
5331 Views
I was in the search of Mobile in the price range of 16000 to 20000, I visited first Matunga , went inside a retail store "Rajlaxmi" N73 music last price quoted with bill was Rs.19000N 70 music it was Rs. 13939. a very customer friendly sales person and well mannered too.and then somebody suggested Alfa , vile parle for the same N73 music price quoted without bill was Rs.20000N70 music was Rs.14100very pathetic customer service or rather no customer service.
Once you are out after payment if anything goes wrong with your gadgets , no one is there in the name of Customer service.same scenario was with Motto rockr , it was also quoted quite high at Alfa then dadar retail shop.So friends my observation was , people unnecessary creats myths about malls / shops of selling comparatively low price products .Do compare price also give importance to customer service, bills etc. and then do the shopping business.Even small shop /retailers has started lowering there profit margins.
