Dec 15, 2006 03:32 PM
7239 Views
The battery life of this phone isterrible. I would not recommend anyone as this is an expensive phone, and the battery life is really NOT WORTH it. The phone is just about 4 to 5 months old (I bought it in August-06), and the talktime is just30 mins... i.e. on a single charge I can make only 30 mins of calls. Ineed to recharge the battery EVERY DAY, and that's not all... the recharge takes uptoto 3 hours!!! How the hel am I supposed to use this bldy phone???!
Now for the service... I have made approx 4 trips to their Nokia care centers + the dealers (Wireless Comm. Calcutta). Each time they wanted to keep the phone with them for sometime. At one time, they said 1 or 2 weeks!!! And I was expecting that they would agree that there was a problem with the phone and replace it!! When I asked them why they cannot replace it, when there is clearly a problem, they just shrugged and said that all electronic products have no gaurantee.
Finally, after many trips, I was told that the problem iswith the MMC card, and if the MMC card is removed, then the phonetalktime would improve. This I found to be correct... the phone didwork well and talktime improved without the MMC card, but then now Icannot shoot photos or store MP3's. I might as well have gone for alow-end phone without a camera!! I tried website complaints also, but Nokia customer care does not believethat the problem is with the phone, and keeps blaming everything fromthe SIM card, the charger, to the FM radio and handsfree kit (these 2,I've never used so far). I'm quite sick of them. Here is a sample of their reply...
This e-mail is in reference to the concern you are facing with NokiaN72. We understand your displeasure over the post service provisionquality of your mobile phone and we sincerely regret the inconveniencecaused to you as a result of this. You may kindly be assured that Nokiamanufactures mobile phones and accessories on the basis of reliabilityin optimal performance and user friendliness...
....Further, please note that there may be a variation in stand by /talk time depending on the network signal strength, profile settingsand usage style. Kindly note that the use of FM radio and integratedhands-free might also affect the talk time and the standby....
You may kindly note, to achieve optimal performance from a new battery it usually takes two to three, complete charge and discharge cycles. We recommend you to charge the battery only when it has completely discharged. You would have to charge the battery until you get the message \'Battery Full\'.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. For location of a\n Nokia Care Centre nearest to you, kindly access the following web link: https://nokia.co.in/nokia/0,,45554,00.html Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at https://nokia.co.in. You may also find answers to your queries at\n ",1]);//--> ....Youmay kindly note, to achieve optimal performance from a new battery itusually takes two to three, complete charge and discharge cycles. Werecommend you to charge the battery only when it has completelydischarged. You would have to charge the battery until you get themessage 'Battery Full'.
Further, as a part of our post serviceprovision appraisal process, we require your handset to be present at aNokia Care Centre for us to assist you in the best possible way. Hence,we request you to take your phone to the nearest Nokia Care Centre. Ourtechnicians will assist you in the best possible way.
This is after I had clearly mentioned in the complaint that I have taken the phone to their "care" center!!
