Dissatisfactory service from NOKIA CARE and Poor P. Review on Nokia 1110

I am using a NOKIA 1110 mobile handset (IMEI No. 357971005758462) for one and half years. Recently I encountered a problem with my handset. The outgoing voice from this handset cannot be heard by the call receiver on the other side i.e. “NO OUTGOING AUDIO”.

I went to the following Service Centre on 18 January 2008:

Tele Solutions

Eternity Building, DN1, Sector-V

SaltLake, Kolkata – 700091

India

Ph – +9133 40040913,  +9133 40040911

While handing over the handset to the Service Centre they told that if no parts is changed then they will charge Rs. 250/- + 12.2% Service Charges and there will be one month warranty on the specific problem for which it has been serviced. But, when they delivered the handset after repairing they charged the above mentioned amount and in the delivery document they kept a note that no warranty will be provided on the service given (i.e. Contradicting the terms that they told at the time of taking the service order) which was not conveyed verbally at the time of delivery.

Now, within 20 days of service the same problem has recurred. For which when I approached the service centre they told as they have written in the delivery note, they will not provide any warranty on service.

Now, my question is

i)                     Should we expect such service quality from NOKIA CARE?

ii)                   Should we purchase NOKIA mobile any more which usually gets defective just after initial warranty period?

I think I should circulate this event in as much as web sites possible, so that Customers think twice before going for a NOKIA mobile. I will upload the issue in all leading websites.

Regards,

Suddhasil Ghosh