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21%
1.25 

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Max bupa claim rejection
Nov 23, 2014 01:32 AM 182998 Views

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Max bupa claim rejection and extreme level of harassment expedited by there entire team its all team starting from sellers to claim dept.


I have been updating about my wife's illness from time to time keeping up my files bills bundling up with long list of claim nos n service no, it was all entertained never it was said it wont be covered. Sequentially after illness was not recovered we went up to a good hospital which was under its network list my cashless was first rejected and then they didnt stopped till then they asked me to claim keeping up the hope that we will review ur documents.


At the end what I get I again a rejection with a simple explanation its not covered under 90 days waiting period,


however at the time of selling I did confirmed by chance if any medical emergency condition will it be covered like appendix or any surgery or hospitalization, even in there documents its mention what emergency is.


Any planed hospitalization is 90 days I have a question for this MAX BUPA  will a person wait to die for 90 days so that his claim you would be accepted what else could be more chronic painful for a person suffering in illness suffer his whole family it own little kid of 2 months n what was the illness it was stone in simple terms in gall bladder which turn to be chronic and infection which was initially tried to be controlled in previous three hospitalizations.


It was a long discussion n keeping up the hope n all what I get is lame excuse that are not a toll buyable neither in medical terms or in policy terms, it just a shame n a blot in this huge icon, such a shame.


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Brand Response

Dear Mr. Ritwik Prasanna,
At the outset, we regret that the services at Max Bupa have not been to your satisfaction. As mentioned earlier, we still maintain our stand of not being able to honor the mentioned claim.
We would like to inform you that your case has been reviewed by our team of doctors and we will not be able to honor the mentioned claim.
We once again apologize for the inconvenience caused.
All our endeavors is towards high customer satisfaction and we work relentlessly to achieve the same.
Thank you for writing to us.
Many Thanks,
Team Max Bupa

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By: maxbupa | Dec 03, 2014  11:55 AM Comments 1

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