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Unjustified Increase in Premium of Health Policy. Review on Niva Bupa Health Insurance

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22%

1.24

4,018 Votes

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ritooraj

- Kuwait

3 Reviews

Unjustified Increase in Premium of Health Policy

Nov 20, 2014 10:46 PM 159828 Views

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Max Bupa Health Insurance Company has increased my premium by 26.40% and informed me just 15 days before the renewal date.

When I complained to their customer care, they simply ignored me and said to file a grievance on their website.I am dealing with emails from them which do not tell me how they have loaded my premium by 26.40%. They are not ready to share the IRDA circular which authorizes them to load my premium by 26.40%

When I bought the policy I was told by their sales

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Brand Response

Dear Mr. Raju Muthuswamy,
We have been trying to reach you on the registered mobile number but could not get through your number.
At the outset, we regret that the services at Max Bupa have not been to your satisfaction. However, we regret that we shall not be able to make any changes in the renewal premium.
We once again apologize for the inconvenience caused.
All our endeavors is towards high customer satisfaction and we work relentlessly to achieve the same.
Thank you for writing to us.
Many Thanks,
Team Max Bupa