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1.24 

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Verified Member MouthShut Verified Member
Palakkad India
Inordinate delay for delivering the items
Jan 27, 2016 12:12 PM 5103 Views

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Recently I ordered 10 items from this online pharmacy.


There ware delay of more than 2 weeks for dispatching the the items. Hence I have to call the customer care several times and had to remind them for dispatch of the items.


Finally they dispatched the items.  Even though they attributed the delay on the courier, I understood that the delay took part from their side only to handover the parcel to the courier.  Finally afer much delay the parcel was received.   The packing was good.  There was 10% discount on the items.


The  drawback, I observed  is delay TAT taken for delivery.  I had to call 3 times the support team and remind them for sending the ordered items.


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Brand Response

Dear Krishnan,
Thank you for letting us know about your experience with Netmeds.com. Netmeds values & appreciates any feedback that we receive from our customer as we are always interested in improving the customer's experience.
We appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and implemented. We are always keen to listen to our customers and to receive their feedback.
Please be informed that efforts are taken to avoid such instances in future. Hope you will give us another opportunity to serve you as we would like to retain you as a valued customer.
Thanks & Regards,
Netmeds Team

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By: Netmeds | Jul 18, 2017  07:47 PM Comments 0

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