Buy only if you have a weeks time in hand. Review on Netmeds

It was my first order with Netmeds, I had uploaded the prescription on 19th March 2017. I got a call from them on 20th march for verivication completion. The day was a sunday. So it was expected that the delivery would happen between 21st March and 22nd March 2017, as they had displayed while placing the order. I placed the order only because while confirming the order after prescription validation the app showed the date range, which was acceptable by me.

But even when at the end of 22nd March I did not get any calls regarding delivery, I enquired with the website via their chat support. And to my surprise I found that they were still to ship the medicines on 23rd; i.e. one day post their committed date. I asked them how long it would take from Tamilnadu to Kolkata; and they again could not answer my question. On asking if I could cancell and get my money back, their answer was the refund would take 7-9 working days, which means almost two weeks. I had no choice but to wait since it is a high value order. And I do not have option to order again from somewhere else while waiting for the refund to come.

In my opinion these guys are simply not fit to be in medicine business which is a high priority delivery business. Frank Ross delivers within a max TAT of 72 hours with the same kind of discount.

Guys please refrain from using Netmeds.com if you have serious requirement

I am pasting the entire chat session so that you can experience the helplessness that I went through.

You are now speaking to Jonathan Kennedy.

6:17:39 PM

Debajyoti

I placed order on19th and confirmed the same on 20th, it was displayed that the medicines will be delivered between 21st and 22nd. The same has still not been delivered. Please confirm how much longer will it take to deliver the medicines? order ID is "NMS1703192045747P"

6:19:11 PM

Jonathan Kennedy

Hello Debajyoti, my name is Jonathan Kennedy,

Kindly be online

6:19:59 PM

Debajyoti

sure

6:20:21 PM

Jonathan Kennedy

Please has been moved for shipping. Once we ship your note that your order order, you will receive the tracking details to your email.

6:20:54 PM

Debajyoti

you mean you have not shipped it yet?

and from where are you shipping it?

And if it has not been shipped yet then why did your app display that I shall receive your order between 21st and 22nd?

I am really surprised as If I had placed the order with Frank Ross, I would have received the inventory by now. And you say you are still to ship!

6:23:50 PM

Jonathan Kennedy

We are shipping from MADHAVARAM FC and please note that we have informed our dispatch team to ship your order at the ear;iest possible

earliest

6:24:39 PM

Debajyoti

In which state/city is this "MADHAVARAM"?

6:25:03 PM

Jonathan Kennedy

its in tamilnadu

Kindly be online, let me check and get back to you about the shipping of your order

6:27:28 PM

Debajyoti

Ohh .then it is yet another waiting of 3 more days! So you take an effective time of 72 hours to ship and the shipping will take another 3/4 days to reach. Hence roughly one week to get some simple medicines!

I am sorry but with this kind of delivery this is my first and last order with your company, also I shall make others aware via my blog

• delivery timelines

6:29:55 PM

Jonathan Kennedy

your order will be dispatched tomorrow, furthur to the conformation from our dispatch team

6:30:44 PM

Debajyoti

and when do you plan to deliver to my Kolkata Address? do you have any clue?

6:31:56 PM

Jonathan Kennedy

We will dispatch it tomorrow and it will reach your doorstep at the earliest possible since we are customer support we are unable to predict the time and date we apologize for the inconvenience caused to you in this regard we will deliver at the earliest possible

6:32:32 PM

Debajyoti

That did not help my concern much, I am sorry.

is it possible to cancell the order?.how long do you take to refund in that case?

6:33:30 PM

Jonathan Kennedy

the refund will take 7 - 9 working days to reflect in your original mode of payment

6:33:55 PM

Debajyoti

ok.that does not help either.

Thanks for the awfull experience with netmeds! nothing personal with you though. Its the failure of the company to serve deliver medicines. You ppl should deliver pleasure items which one can afford to have a delayed delivery. But please stop delivering medicines!

thanks and bye

I shall defineitely put this entire chat session up in different blogs to explain ppl about quality and delivery timelines of Netmed. Please note that.

6:37:19 PM

Jonathan Kennedy

We do certainly understand your disappointment and deeply regret it. We strive for the best service for our customers

Please accept our apology once again. We sincerely request you to consider this as a one time occurrence and give us another opportunity to serve you best.

6:38:11 PM

Debajyoti I wish I could!