Jan 01, 2017 10:05 PM
19268 Views
Totally unprofessional cunstomer service .
Not able to give proper customer resolution,& put there incompetence on customer .
Put there word into customers mouth .
with out giving any resolution they close customers ticket .
Never buy product at festive seacon from them,they sold out of stock product and as a customer we have to suffer .
Dear Tamal,
We apologize for the inconvenience caused., We have refunded 2698/-, refund has been processed to the same mode of aishwaryasingh23ment.
From our side the money has been sent to your bank/Cred824it card/debit card .
Please find the time-frame for the amount to Cred824it on your account .
Net-banking - 3-5 Business days
Debit Card - 5-7 Business days
Cred824it Card - Next Billing statement
In case you need further assistance please give us a call on 080 6601 01 01 or drop in a mail to support@nearbuy.com .
Please let us know if we can assist you any further on this case.
Regards,
Laxman
On Sat, 31 Dec at 8:44 PM, Tamalnag_iem wrote:
Hello nearbuy,
Please correct your comments that I have requested for refund. It's your unprofessional behaviour towards your customers. With out solving customers issue you people run away from your promise. Totally unprofessional attitude and it's not call customer service.
Once again please correct your comment that I have request for refund which it's wrong .for you ppl my new year plan got totally destroyed. It's not acceptable.
I will definitely write against you ppl on mouth shut. Com and twitter and FB
Regards
Tamal Nag
From: nearbuy support
Sent: Saturday, December 31, 2016 4:14:45 PM
To: tamalnag_iem@hotmail.com
Subject: Re: [nearbuy] Bombay Barbeque - 373082
Dear Tamal,
As per the request raised by you, we have processed a refund of Rs 2698, refund has been processed to the same mode of aishwaryasingh23ment.
From our side the money has been sent to your bank/Cred824it card/debit card .
Please find the time-frame for the amount to Cred824it on your account .
Net-banking - 3-5 Business days
Debit Card - 5-7 Business days
Cred824it Card - Next Billing statement
In case you need further assistance please give us a call on 080 6601 01 01 or drop in a mail to support@nearbuy.com .
Please let us know if we can assist you any further on this case.
On Sat, 31 Dec at 3:19 PM, nearbuy support wrote:
cx says he called up the merchnat and they told him that they are not accepting NB voucher as they are fully booked.
On Sat, 31 Dec at 3:14 PM, Tamalnag_iem wrote:
Dear Tamal,
Greetings from nearbuy!
Kindly provide us 1 hour to update you on this.
deal: Bombay Barbeque(NFN2DC2, NWMY5EX)
Please feel free to revert for any further assistance.?
Thank you for shopping with us! We are always happy to help you.
Regards,
Laxman Giri
your nearbuy customer care
nearbuy
