Stay Away from Namezero. Review on Namezero

I began using Namezero in early 2001 after being referred by a friend. I received a free domain name that expired after 1 year. My first year was good, the service was relatively cheap and accomplished what I needed, so I decided to renew my domain for another year. The second year was the same as the first, and as it was about to expire, I decided to renew for a third year.

That's where the story goes bad.

When my second year of service officially expired, visitors to my website received a 'this domain is expired and will soon be deleted' message. Confused, I contacted customer support through an email form and informed them of my situation. A week later I had yet to receive a response and submitted another customer support form. Still no response.

Many forms later, I finally get a response apologizing for their poor customer support. They claim they do not have enough employees to adequately support their customers. I see a big problem with that. Hire more employees or stop taking on new customers. Don't just screw everyone who pays for your service.

Next, this response asked me what my domain name was and what the problem was. I informed them of the problem many times, and nobody bothered to read my messages to discover the problem. I can't believe they asked me what the situation was, when for 10 days I was trying to get a hold of them and was very clear as to what happened.

The latest response claims that payment was never received. My credit card statement clearly shows the payment, and I have a receipt from Namezero for my renewal.

Ridiculous.

I could go into more depth, but I don't want to swear.

Don't use Namezero.

If I ever get another response from their customer disservice, I will post what happens. I just feel that I need to tell as many people as soon as possible the horrors of my story in hopes that nobody else makes the mistake I did: trusting Namezero.