Name: Worst shopping destination
Item: Naaptol
Rating: 2
Author: a Mouthshut User

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anandrai201

Noida India

37 Reviews

61 Followers

Worst shopping destination

Nov 06, 2016 03:23 PM 1257 Views (via Android App)

(Updated Nov 06, 2016 03:39 PM)

Customer Service:

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I purchased a combo of sarees which include 7 sarees for RS 2499 + 150 delivery charges for my mother last year. First of all they delivered product after 2 weeks which was very late as they said to it will be dilivered within 5-6 days. When the package was delivered it was having several hole on it and the packaging was also very bad. The cloth quality was very poor. They said it will be 100 percent cotton but it was fully synthethic. When I called there customer care they picked up the call after 5 min. I asked them for a refund they denied it as they said only damaged products are returned and as there was no damage in my one so they will not return it. It as really a bad experience. Naptool only sell fake products so never purchase from therw.

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Brand Response

Please accept our sincere apologies for the inconvenience caused to you.
We recently signed up with Mouthshut.com to ensure customer satisfaction. However, your complaint is very old & it seems your product is out of warranty.
We look forward to serve you better on your next purchase with naaptol.
Your continued patronage and suggestions are a vital parth2111 of our growth. And for that, we are most grateful.
Regards@naaptol