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Fraud company with unsupportive customer care. Review on Naaptol

Name: Fraud company with unsupportive customer care
Item: Naaptol
Rating: 1
Author: a Mouthshut User

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18%

1.22

32,733 Votes

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+91-922-353-7000

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loshan143

Rourkela India

1 Review

9 Followers

Fraud company with unsupportive customer care

Aug 16, 2012 08:13 AM 2151 Views

Customer Service:

Product Quality:

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Please guys do not purchase any thing from naaptol. They are fraud, they show you one thing and deliver you other, please beware. I am suffering by this when i buy a car stereo, and customer care told me that they cant help me with this, even the specification written on the page does not match from any angle with the product.

Order no. 4562182

Product car stereo

Mrp written on the stereo 1199/-

They charged me 1999/- + 300/- = 2299/-( discounted price)

How is this possible. Customer care telling me that the price is mistakenly printed on the stereo. Overall the product does not match to the specification written on the page. I am totally disappointed. Like I am cheated

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Brand Response

Dear Customer,
We tried to reach you at your given number but was not reachable.
Please accept my apologies for the issue & thank you for bringing it to our notice.
We thank you for taking the time to communicate to us why our product /service did not meet your expectations.
There was a pricing error on a packaging. We have corrected the issue and apologize for the confusion this may have caused. We will not be honoring the incorrect price on the packaging and, again, apologize for the mistake.
If you are not satisfied with the product, you can write us back at crm@naaptol.com, we would inform you the procedure to send back the product for refund.
We have every desire to address your needs and provide the best solution available to resolve your issue at earliest
Please be assured of complete and satisfactory resolution.
Truly,
Naaptol Online Shopping Pvt Ltd