Jul 03, 2012 07:20 PM
2602 Views
I would like to share my worst experience with naaptol. I gave an order for acer netbook because it costs me Rs.2000/- less than any other website. So before ordering i called the customer care to inquire if the product is available. He said yes, very politely & talking nicely. Also said that you will receive the product in 10 working days. I placed the order online paying by credit card. After the order i didn't even receive a order confirm message. Which other site does.
After some days got a message that your order is in process. 15 days gone, I didn't receive the product. Within this 15 days i called them so many times they always say politely you will get it in another 7 days. No status update nothing. They will give only 2 answers: first, u will get it in 10 working days & secondly, it is under quality check. I think they take a 15-20 days to do quality check ;-) that's why after calling so many times they told me that the product is defective and you will get another piece in 7 days. It's such a harassment. Totally disgusting experience.
Finally, I receive a message from them after 22 days that your order is cancelled because we don't have in stock. If you don;t have in stock then why the hell you take the order. The company is owned by manu agarwal. I don't know how this person is looking after all this mismanagement. He should learn something from flipkart, yebhi, myntra & infibeam. They give awesome service & their delivery is very fast & always updating you about each & every step. They have told me to refund my money now in 15 days. God knows how much time they will take it...
I would sincerely suggest you not to purchase from here & repent later. Better buy from well know & trustworthy sites. Zero star from my side.
I would suggest everybody to purchase from sites like snapdeal, flipkart, infibeam, buytheprice, myntra, yebhi, fashionandyou, indiaplaza. I have personally purchased from this site..you will be satisfied from their service.
These sites are the best.
