Worst services. Review on Myntra

I ordered a casual shoe from myntra, order number-148107615 of worth rs 1851?. Unfortunately the size of the shoe was too large for me and hence requested an exchange for the same. During the time of exchange the delivery boy Mr Ashok yadav, checked the product and informed me that one sole contains some dust so he won't be able to exchange the product. Since there is only one way known to mankind to judge the fitting of a shoe and that is by wearing it. I explain him that the dust particles, which were very minor got stuck during trying out one of the shoe from the pair. But he refused to take the product and asked me to contact customer care. When I conveyed the incident to the customer care they asked me to share the pics of the product. After a day I got an email from the customer care(screenshot provide below), where they declined my exchange/return request because according to them the product was used. The product has its original tag intact including one on the sole( pictures provided). I even spoke to senior authority but still they are saying that the product is used so can't take the case forward. I am totally done with myntra. No wonder flipkart is not only successful in acquiring but is also brilliantly contaminated it with its customer repelling policies and "we are there to exploit you" customer service team.

we cant relay on website also I brought some sareees 5 sarees and they were not as they were shown on website their product colours are much different from photos on website