Online shopping always involves risk of some kind. Purchasing grocery and electricals may not be risky but when it's about clothing and other accessories it's a different ball game. Until you receive and use the product you aren't sure how good was your purchase.
I have used almost all the online portals and the most disappointing experience was my recent one with Myntra.
I happen to order a jacket and it offered me an impressive discount. The jacket worth 2, 500 INR was available for 1, 399.
I was looking forward to receive the item. After a week of placing the order, I received no updates.
When I checked the website and my order via website, to my horror the item was already delivered. I immediately wanted to get in touch with the customer care which again is a very painful process.
There isn't any direct number to connect to customer care. You are expected to enter your number and expect a call back. However, I finally could make it and it was the most disappointing experience. The executive was not ready to take the ownership. Being an optimist, I assumed the problem is only with that executive so I tried another time. Finally I realized the problem is in their system.
There isn't any security provided to customer. Getting an order is a luck by chance. If delivery agent likes it, it's gone.
I wish they opt for secure delivery system like OTP on delivery which will help customers a great deal.
In the process of tracking my lost order .. I spoke to multiple executives, multiple supervisors, warehouse owner and everyone possible and still I couldn't get the product nor the refund. I even warned them of writing this review, they didn't care :(
So if you are interested to make a purchase on Myntra , u keep it cash on delivery as order if lost is gone for a toss.
Hope my mantra of online shopping with Myntra helps you!
Please share your experience of shopping on Myntra and feedback on my review too!
Happy to be penning this one after ages!
Thanks for reading
~$@M~
