After reading positive reviews on few websites we decided to go in for Myles car during our trip to Jaipur. The whole experience was very bitter and the anger still persists due to their slack customer service approach. Every time I send them reminder to reply to my grievance mail, some call centre employee calls in to check what my problem is! Here I reproduce my problems:
I understood the modus operandi of Myles and Carzonrent to fleece you off your money
1) Myles delivered the vehicle with an Empty tank, yes guys . ZERO FUEL! See the attached picture. Which professional company has the Audacity to give you a fuel tank with NILL FUEL? The delivery guy Arvind tells us that the vehicle will run max 5-7 Kms and we must find fuel arrangements on our own. This is inspite of their own protocols stating that full tank fuel vehicle will be handed over and we must return it likewise. When we protested he states that this practice is on since few months and we can cancel the booking there and then. Call centre execs spoke to him and directed us to manage on our own as Arvind didn't have money. Now obviously when you return the vehicle there is bound to have some fuel left which is their extra profit. Though they commit refunding for any fuel left they don't have an answer to how they will calculate the exact quantity
2) Myles charged me few hundred bucks under head " Violation ". Every time you exceed SL of 100 kmph they charge you 200 bucks. Who would not exceed 100 on a highway while overtaking or attempting to cover lost time due to Myles pathetic delivery services
3) there is no such thing as Road side assistance even though their IVR gave that option. All the thing the guys will tell you is YOU GO TO NEAREST SERVICE CENTRE AND REPAIR. they delivered the car all dented and left side High and low beam fused. We called in to state that on the Ajmer-Jaipur highway we cant drive and they must send their road side assistance. After frequent calls and options we gave them( even us reaching Jaipur and they sending technician to fix the problem) they were rigid to state that nothing can be done and we have to look out for a garage( Authorized Nissan preferably) and send them the bill. On a holiday who wants to waste time getting their vehicles repaired and then fight to recover the money?
We were careful enough to take pictures of all over faults in the car as well as return receipt signature which they themselves will never give you.
I believe Carzonrent and Myles don't have services in tier 2 cities and send out vehicles from their Delhi office, but remote support here is pathetic. The challenge in India is that you can't sue them for the mental harassment and stress they put you through and I hope with our experience and the agony they caused us, you either stay away or be extra cautious before signing up with them. As for us, we are done with their bad service and unprofessional approach.
