Aug 23, 2008 11:04 PM
3014 Views
Motorola, who originally developed Six Sigma Busniess Management strategy, which works on the concept of 3 DPMO(Defect Per Million Opportunities), doesnt seem to be following it in India atleast. I purchased this phone for my wife in March 2008 as she is not allowed a camera phone inside the office. She was earlier using a camera phone made by LG.
Earlier this month(Aug 08), one fine day, when she switched the phone back to General profile after using it on silent for 2-3 hours in a movie, we found that it had suddenly lost its vocal chords! There was no sound of ringtone. we checked all the settings, but all in vain! But thank god. the phone is still under warranty. Let's go for a repair at the workshop. I went there, they asked me to wait for 10 minutes as they checked for the fault. Later, they handed over a paper slip asking me to collect the phone in 2 days. I took their phone number and left.
When I tried to check back with them the 3rd day, the phone was busy for about 3 hours. Finally, I travelled all the miles and tried to collect my phone. Surprize.! It has not been repaired yet. Oh no, I am sorry Sir! There is no facility of a back-up phone. And. on top of it. you have to wait for another 7 days. I told them their phone is not working and they gave me another number.
7 days later.
Call. busy. call again. busy. call again. busy again! It went for 2 hours leading to frustration again. Travelled 11 kms again. it will take 3 more days.! Wow! 3+7+3= 13. I got my new laptop assembled in Malayasia and delivered in 14 days!
I wrote an email to Motorola from their website. After promising reply within 24 hours, they slept over it for 3 days. and then ask me to send them my phone number to an email address, where the email bounces back saying that it is full! Amazing.!
I still have to get my phone back from them. I am still thinking on the next strategy.(Please help me with good ideas!).
I know that the review is about the product and I am deviating from it, but somehow I feel After Market Services go hand-in-hand with the product. Moreover, I have never felt comfort using this phone ever. I remember the first day, when I had to transfer the phone book from the old phone into this one, there was no option of copying a contact from the external memory into the phone or vice versa.
One major thing I dislike about the phone is the software. which is not too user-friendly!
I think I would suggest, please think twice before you make relations with Motorola.
