Oct 18, 2008 03:30 PM
4922 Views
Extract of my communication with Motorola Customer Care is appended below to give every mouthshut member a true feed of Motorola:
*1st mail from my side
*I have purchased MOTORAZR2 on 01/04/2008 from Delhi & using it at Bikaner (Rajasthan). Unfortunately the lid/cap of handset's chrging point (situated on the left side of handset) got damaged & needs replacement. I approached Motorola's local auth. service cenrte at Bikaner (M/s Shree COmputers) who refused to entertain repair of the instrument even on chargeable basis. Behaiviour of the rep. of auth. service cenrte was also very rude. Since MOTORAZR2 is a style phone, I can not use it in present condition. But at the same time I don't know from where I may get it repaired. Kindly confirm whether the instrument can be repaired or not so that I may start looking for new instrument (of which spare parts are easily available).
*Reply of Motorola Customer Care
*Dear Mr. Lekha Raj Meena,
Thank you for writing us at Motorola Customer Care.
With reference to your mail regarding MOTORAZR2 V8, we request you to please provide us following details, so that we can assist you further.
1.) Handset Detail i.e.( Model Number, IMEI and MSN Number ).
2.) Name and Address of Service Centre contacted.
3.) Job Sheet or Work Order Number issued by service Centre if any.
4.) Your Contact Number.
Warm Regards,
Mridul Aggarwal,
Motorola Customer Care - India
(**Although all details were given at the time of submission of complaint)
2nd mail from my side
* Dear Mr. Mridul,
Information as desired by you is given hereunder:- 1. Handset Model - MOTORAZR2, IMEI no. - 357335/01/033255/8, MSN no. - Not Known 2. Service Centre contacted - Shree Computers, 104-105, Ajit Prem Complex, Bata Gali, Bikaner (Rajasthan) 3. No job sheet given by the service centre 4. Contact no. - 9460001111
*Reply of Motorola Customer Care
*Dear Ms. Lekha Raj Meena,
Thank you for providing us required information.
With reference to your mail regarding MOTORAZR2 V8, we would like to inform you that your case has been forwarded to Relevant Department and they will get in touch with you shortly.
We apologize for the inconvenience caused.
Warm Regards,
Ray
Motorola Customer Care - India
*3rd mail from my side
* Dear Sir, Still waiting for your response.
Reply of Motorola Customer Care
Dear Mr. / Ms. / Customer,
Thank you for contacting Motorola Customer Care.
we are closing this case at our end. As per the confirmation your handset is physically damage and can not be cover under warranty.
For any further assistance, please do not hesitate to contact us back with the case reference id 080924-001252 mentioned in this email.
Warm Regards,
Andrew
Motorola Customer Care - India
Final mail from my side
Dear Sir, I have never insisted upon getting the handset repaired under warranty. It is very sad to know that Motorola is not having any provision for getting the handset repaired for damages which are not covered in the warranty. Also one gentleman from your deptt. told me that this part of handset comes under the category of COSMETICS and hence can not be replaced. Kindly note that every one knows that entire handset MOTORAZR2 of motorola comes under category of COSMETICS only. Finally, this type of respense was not at all expected from such a wonderful organization. Thank you very much for your CUSTOMER SERVICE. Copy to : http://www.mouthshut.com- kindly post the details on forum so that other people may know about Motorola's Customer Service.
so friends, as u can see, everytime a new reply from a new person of Motorola who even doesn't know the history of the case.
Now I have decided to gift this handset to my 'doodhwala' on Diwali and to buy New Nokia 5800 (Nokia Rocks).
Those u r still using Motorola, my hearty sympathy is with them...
