Oct 16, 2016 11:52 PM
2071 Views
I purchased a Moto G Plus 4th Generation from Amazon.in on june 11 2016. After 11 days of usage, the phone went blank and was not starting up. I contacted Amazon regarding this, they suggested me to contact with service center. I gave my phone to the service center in indore, customer care and they informed me that it is a motherboard issue, they would replace the motherboard after 15 days because the parts are not available as it is a newly launched product.
The phone is just 30 days old, and its a defective piece. Ideally the defective product should be replaced. But representative from Amazon are stating that they have only 10 days window for returning the product.Amazon suggested me to receive a'Denial of Service'/'Defect on arrival' certificate from service center, which the service center promptly refused. One representative from Amazon tells me the service center is obligated to give me'Denial of Service/Defect on arrival certificate' and the other representative tells me it is non of their concern. I even contacted with motorola representative, and there too I faced similar behavior. Both the service center and representative from Amazon are playing bureaucratic games with me and annoying me.
I had immense trust with Motorola product and Amazon, but this experience is very annoying and bad for me.
I would like to warn all interested buyers regarding this illogically short return window at a customer's annoyance.
