Dec 24, 2015 05:52 PM
4215 Views
(Updated Dec 24, 2015 06:43 PM)
This is my most pathetic experience in Micromax Mobiles. Last July, 2015 I purchased a Micromax X070 hand set for Rs. 1099 and after a month use suddenly the mobile screen becomes white. I had no such idea that this can happen. Then it was under warranty so I took the handset to Micromax Point Basirhat for chek up.
They took the handset and given me a reciept for repair. First they told, within 2 weeks they will fix the issue. After two weeks I visited the service center when they said from Micromax main service hub the parts are not send to them.
They given me Customer service toll free no: 1860 500 8286
They told call this number and ask for help. I called the number and some executive took my complaint and said within 10 days they will fix the issue.
To my bad experience and the beginning of my nightmare. After 10 days I visited Micomax Service Point the set was not ready. Then I told them I had complained in the toll free no and they said 10 days my set will ready. Then the service point asked me what was the complaint no? I was surprised to hear that, but I did not have any complain no as the customer support executive did not mentioned any such thing to me.
Then I came back and tweet on twitter and copied @Micromax_Mobile "I registered a complaint at your given site. Reference No: SER144683005987 expecting better service, thanks!"
@Micromax_Mobile replied: @vikramroy87 Sorry for the inconvenience caused.You can post your complaint on https://micare.micromaxinfo.com .Someone from our end will contact you.
Someone called me next day and said within 15 days I will get back my phone.
Alas! Everyting seems a jock to this company.
Then after 15 days over I visited the service point but they were not fixed the issue.
On Nov 6 I tweet again @Micromax_Mobile "44 days past, no service provided by @Micromax_Mobile on my new handset under warranty in repair at #Micromax #Basirhat #service center."
No reply on that.
On Nov 25 I tweeted @Micromax_Mobile "Sorry, I experience VERY BAD service @Micromax_Mobile service point #Basirhat. Given my X070 set on 22/09/2015 visited 6 times not fixed."
"BAD EXPERIENCE @Micromax_Mobile Service Point #Basirhat handset in repair for 63 days issue not solved. SHAME, think before buying Micromax."
Then a lady from Micromax customer center called me and told:
Mr. Vikram we are looking at this matter. We cannot repair your phone. We will give another handset but it will not be a sealed product. Give us one week you can recieve the changed set at Micromax Basirhat service point. We will call from our side and confirm you once the handset will reach there.
Well they made a false promise. 26th Nov 2015 the lady from Micromax care promised over the call and today is 24th Dec 2015. Shame they did not have any responsibility. Still the handset is at Micromax Basirhat Service Point. Now 88 days past my Micromax handset is still not fixed.
