Apr 20, 2015 01:30 PM
4399 Views
(Updated Feb 24, 2016 11:42 PM)
I purchased Micromax EG111 Canvas Duet II phone on the net thru Homeshop18.com. It was delivered to me on 12/3/15. Within three weeks, the power button was not working properly. Sometimes, when contact was made, the opening screen would light up, otherwise it took many presses until suddenly one press would activate it! A few times I called my number from another phone to activate it.
I complained to homeshop18.com, through their Complaint Ticket system(Ticket no. dt. 15/4/15, replied by them on 19/4/15). I was advised to call your toll free no. 18605008286. Please note it took Homeshop 4 days to give me this information!
I called the Micromax customer service no. and was told to hand over the phone to the nearest service station.
I feel a phone whose power button fails to work within a month is a faulty product and SHOULD BE REPLACED, not repaired.
As for the other features of the phone, they are OK. The camera shoots reasonable pictures in daylight. Both the CDMA and the GSM SIM cards work at the same time. 3G can only be accessed through the CDMA card.
The sound and radio are quite OK. The screen is good. The phone has shown a tendency to hang, now that I have loaded a few apps on it(not the big games, just small apps). I don't see how a phone with 2GB RAM can start hanging with such a small load!
Overall, a poor customer experience because of the power button problem within a month of purchase.
An addition to the review: I had finally given the phone to the service centre in Santacruz. They sent it to Delhi as it involved repair at the motherboard level. Anyway, I got it back within 15-20 days. Now the power button is working OK.
Another addition: on 22/2/16, my phone breathed its last! The screen went white and then the phone stopped. I took it to a local repairman as I had forgotten if it was still under warranty. He could not repair it, so I took it to the service centre. The guy there immediately recognised that I had given it to someone to check, as some screws were missing. I agreed to pay 170/- for the estimate check-up.
Well, the verdict came: the phone is dead, and reviving would take too much. It was better to buy a new phone. As Asin says in Ghajni, "Dabba phone hai!" She should say it now to her husband, the owner of Micromax. What was technically an under-warranty phone was given back to me with a "death certificate" costing 170/-.
DABBA PHONE HAI! NEVER AGAIN, MICROMAX!
