Nov 21, 2013 05:39 PM
20379 Views
Read through this fully to know how ruthless Meru Drivers & staff are.
My brother bought a 42-inch smart-TV in Singapore. He was supposed to finish some business in bangalore where I stay and then go to meet our parents in Warangal, AP where he would drop the TV.
He carried the TV in a CAB from his place in Singapore to Singapore Airport. Then again carried it in a CAB from Bangalore Airport to Leela Palace where his company P& G put him up. He then carried the TV again in a CAB from Leela Palace to my place in Whitefield. There were no issues so far, even by meru cabs which was the choice for the trip from Bangalore airport to Leela palace.
Now, when he is supposed to catch a train to Warangal, we booked Meru cabs again. The driver came on time and we carried out luggage to the cab. Now wait. This driver seems to have some problem with the TV. He says that we cannot put it inside the car. Obviously the boot space of the car is not sufficient enough to put the TV and it was always put in the rear leg space and held by my brother who is very lean. But this driver did not allow us to put it there, the reason being that his car will be spoiled. Even after explaining that it was carried in cabs all the way, he says its his decision as its his car. We asked what's the alternative and he doesn't respond. And his attitude was complete rude.
We called the customer care. They talk to the driver and then tell us that household appliances cannot be carried in Meru Cabs. Do you know it? Did you happen to see or hear anywhere? Did they mention it while booking? Did they at least ask about the luggage while booking?
They were not at all concerned about what situation their actions are putting the customer into. They dont understand that we would miss a train( could have been a flight as well) . They didn't even try to provide alternatives. They just said they won't take the TV.
We just said F-off to the driver and looked for alternatives. I ran out for a km to the main road and was lucky to find an easy cabs guy who had no problem to put the TV on the rear seats of his own car. We were very fortunate to reach on time.
