Has Mcdonalds lost it ?. Review on McDonald's, Indiranagar, Bangalore

Has Big Mac lost it?

Answer would be most probably yes looking at the current scenarios at

Mac. This review is about Mcdonalds Kalyaninagar outlet in Pune,

however since mouthshut does not have this category forced to write it

here.

Me and my family are die hard Mcdonalds fans and almost visit Mcdonalds

atleast 3-4 times a month.  As my 4 yr old kids results were out he

pestered me to go to Mcdonalds and we went to the outket which is

nearby to my house. We had our food and spent close to about an hour at

the outlet.

Our order was a McAloo Tikki value meal and other stuff like french fries Mcveggie burgers and stuff.

When we were done with the food we left the outlet and my kid was

finishing the coke glass and by luck he opened the lid to down his

glass. He saw something floating and showed to me, to my horror I saw

some floating foreign particles in the glass which I suspect were

worms. My first reaction was to call the store and inform them, after

shouting at the person who took the phone a manager came on the phone

and heard me with no interest. His only reaction was we will send

someone to you, send us the glass. At which point I blasted him right

and forward and bought him to his senses to which he said he will come

to my house and pickup the glass.

Guys wondering why I called them is bcoz I was already on my way home and did not want to turn back again.

Now this manager comes home just mumbles something and thrusts a phone

to talk to his restaurant manager which I do. Now this restaurant

manager is a sleepy guy who give me a lecture on how this can never

happen and stuff like that . He just says I will call u in the morning

which never happens. After which this guy leaves and thats it I don't

receive any call from the outlet as well.I beleive this guys would be

busy in removing all the traces.

In the morning I get a call from the PR department of Mac, this lady

tries to handle the situation and after much discussions I decide to

handover the glass to them. After the glass is handed over it is

supposed to go to the lab but now I get a response that the glass is

empty and nothing much can be done about this.

The objective off the entire scenario here is that even guys like mac

are not very serious about stuff like this and **less said about cokes

reputation here in India the better. It is nothing new to find worms in

Coke Is it?*

Mistakes may happen but there is a way to tackle the situation which I guess Mac has not trained its managers for.

Macdonalds high Street Phoenix

Even after this incident My faith in Mac still stands and I go to Mac

at Phoenix when I am in Mumbai. Being a weekend the store is packed.

Now this guys are serving all the menu items in the restaurant but

without lettuce, now the common sense would be if you do not have one

ingredient of a product you stop serving that product but no not at

Mac. they are serving all the products without lettuce and charging the

same. I bet they will never do this in the US of A!

Now after having a Veggie burger without lettuce I decide to have a

cold coffee and this guys fail me again. Cold coffee is served warm and

whats the reason given? No reason. I ask the manager dont you serve

coffee cold? he simply smiles and says I will put ice buss no

apology nothing .

I hope mac guys read this review and drill some sense in the manager of the respective stores.