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MouthShut Score

26%
1.47 

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AVOID at all cost
Dec 10, 2015 11:11 AM 35358 Views

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Max life has a nexus with many bank managers. In my case, Axis bank. The branch manager will sweet talk you into investing and promise that they will take care of any issues and you can trust them etc etc. They get nice commissions from Max life, that's all.


Max life assured income plan specifically is one of the worst investment instruments ever. Max life's customer support is very poor and if you want to cancel your investment plan, YOU LOSE YOUR PRINCIPAL. Even if you escalate, even the head of customer support from Axis bank says they are HELPLESS and can do nothing as Max life will not cancel the investment!


Bottom line:


If you make an investment trusting that your bank manager will stand by you if things go wrong, you are mistaken. Bank manager can do NOTHING. At least the Axis bank managers can do nothing.


If you make an investment hoping you can make any modifications or changes later on, you are again  mistaken as Max Life has a very poor customer support and their policies are ALL geared towards benefiting them and not the customers.


If you think'assured income' is any kind of guarantee, you are again mistaken. The'fine print' actually ensures that Max life is not liable for Anything.


It is a loss all the way for the customer. They just told me that if I do not keep investing for next 6 years, I will loose the principal I have put in so far. I actually chose to loose my principal instead of putting more money and risk loosing all of it later on.


You been warned!


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Brand Response

Dear rvamshi, We apologise for the inconvenience and assure you that your concerns have been duly noted. We would like to understand the product you have bought and your concerns around the product. Our customer representative can once again explain you the product benefits. However, to have discussion with specific rekilated to your policy, we would request you to please send us your policy number / contact details at care@maxlifeinsurance.com so that we can review your case and connect with you. Request you to please mention Ticket No. 16112409 in future communication on this subject.
Regards,
Max Life Insurance

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By: Max_Life | Dec 11, 2015  01:41 PM Comments 2

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