Apr 12, 2014 04:54 PM
35292 Views
I booked an online appointment with Dr. Deepak Lahoti at 2:50 pm on 12th April, 2014. However had to wait till 3:30 pm with no luck and a waiting period of another 30 minutes. There was no proper administration, less seating space for visitors, air conditioner was not working and the place was like a fish market.
Waiting there I was wondering, if this is like any other poorly managed hospitals then why the hell people are paying premium to be here. Maybe its because of less doctors/facilities available.
I decided to take other consumers/patients views on this and I was shocked that this delay is a usual routine and people are now accustomed to it. An elderly person even went to the extent of sympathizing with the doctors in view of the pressures in hopping from their own clinics to hospitals and likely delays due to traffic. I asked the elderly man whether he has come because of the doctor or the hospital. The answer was that its the hospital.
So its quite clear, a person comes to good hospitals not only because of doctors but also because of ambience, management and time saving. However the management of Max somehow doesn't seem to get this.
In this era of ICT, if Max has scarcity of doctors/staff then why not implement some innovations in sending sms to patients if there are delays, an electronic token system for patients, alerts to patients/doctors, alerts to management on delays by doctors from the scheduled time of appointment etc. There can be number of process level improvements if the management desires so.
