Jul 29, 2016 02:57 PM
19144 Views
We took matrix card while our uae tour in february 2016 from calcutta office's executive sudipto saha. he issued two sim cards and convoyed one is for calling(100 min calling free to india) and another was net surfing(2 gb free use). when we received the bill we found that all called we made from sim one was charged to us. payment was directly deducted from our credit card. when we complain customer care executive told us that charges are because off calling and surfing both was activated in sim one.
I complaint against the same and sudipto called back and accept his mistake. he also assured and commit that additional charged money will be waive by earliest. when money was not refunded I asked for status sudipto and his superior shashank, delhi office back off from their wordings about past communications.
Finally I understand that they all are in same team. these guys are fraud, hoax, impersonator and cheaters. they intentionally did miscommunication so that we can charge additionally for their own commission. I can only suggest that beware from such fraud people, they may go to any extend for their own profits
