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Never authorise them to autodebit credit card. Review on Matrix Mobile Operator

Name: Never authorise them to autodebit credit card
Item: Matrix Mobile Operator
Rating: 1
Author: a Mouthshut User

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21%

1.28

6,994 Votes

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User_98231

Gurgaon India

1 Review

Never authorise them to autodebit credit card

Jul 04, 2014 12:27 PM 12863 Views

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Please beware of them. They will overcharge you like anything and will auto debit your credit card and then will never refund, you'll only waste your time with their dumb customer care.In my case, I took a 1 GB data SIM card from Airport while going to Singapore. When I returned, I was shocked to see the data bill they sent me.

I didn't even used the complete 1 GB(I had set my Samsung phone on data limit) and also switched off any auto sync. I only used it for Whats app. They charge me for like 3 GB and that too with international by KB rates.

Never ever authorize them to auto debit your credit card, they will give you the shock of your life.

Not recommended at all. They are the biggest fraud.

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Brand Response

Dear Valued Customer,
We are sorry for the inconvenience caused. To investigate this matter further, request you to contact me on tushar.agarwal@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible.
Warm Regards,
Tushar Agarwal
Senior Manager
Customer Care