Mar 03, 2007 09:42 AM
10010 Views
I've rad few reviews about Maruti Zen but I am sorry, my experience with Maruti Zen (New model launched in 2004 early) is very BAD. There are lots of problems I am facing from last 3 years. I bought in April
2004, the very 3rd month after buying, it started giving problems with Brakes Disc, Shokkers and Steering. And till now my car gone to Maruti workshop for 14 times and they changed the above mentioned parts again
and again but not able to solve the problem permanently.
Maruti Udyog is having only One Formula to solve vehicle problems..." Just change the parts if its under warrenty and start charging after 2 years for same problem and sapre parts when warrenty is over. this way, they cover the cost of repair and Parts, they have changed during warrenty". even they dont respond after several reminders. Below mail is self explainatory. So next time before buying Maruti cars THINK AGAIN !
17 Feb 2007 05:08:07 +0000 (GMT)
Gav"
To:contact@maruti.co.in
Subject: Fwd: Re: Fwd: REMINDER 4_HT20070207_0000000025 Maruti_Support Service/Problem in Vehicle/Maruti Zen
NO RESPONSE TILL DATE. PROBLEM REPORTED ON 5TH FEB.
Gav wrote: Date: Tue, 13 Feb 2007 15:58:55 +0000 (GMT)
Subject: Re: Fwd: REMINDER 3_HT20070207_0000000025 Maruti_Support Service/Problem in Vehicle/Maruti Zen
To: contact@maruti.co.in
REMINDER- 3
NO RESPONSE TILL DATE
Gav wrote: REMINDER-2
Awaiting RESPONSE.
Gav wrote: Date: Fri, 9 Feb 2007 10:08:19 +0000 (GMT)
From: Gav
Subject: Fwd: HT20070207_0000000025 Maruti_Support Service/Problem in Vehicle/Maruti Zen
To: contact@maruti.co.in
Hi
Thanks for your response but sorry to say that there is NO response from your service devision/regional office till now.
First complaint sent on 5th Jan (Below 1st mail)
contact@maruti.co.in wrote: From: contact@maruti.co.in
To: g2k2m@yahoo.co.in
Subject: HT20070207_0000000025 Maruti_Support Service/Problem in Vehicle/Maruti Zen
Date: Thu, 08 Feb 2007 12:59:46 +0530
Please include the following line in all replies.
Tracking number: HT20070207_0000000025
Dear Sir,
We
regret to know about the problems in your vehicle and are immediately
advising our Service Division to register your complaint. Further, we
are also forwarding the copy of your mail to our Regional Office -
Service (011-23325329/5625/5342 Fax: 23325375) for necessary action.
Regards
Maruti Customer Care
=========================
-----Original Message-----
Sent: Feb 7, 2007 12:35:34 PM IST
Salutation: Mr
Name: G
Dealer city: NEW DELHI
State: DELHI
Region: NORTH-I
Vehicle: Maruti Zen
Enq area: Service/Problem in Vehicle
E-mail: g2k2m@yahoo.co.in
Url: https://marutiudyog.com
Cap_Date:7/2/07
Cap_Time: 12:35:34 PM
Details : NOBODY IS RESPONDING THE BELOW MENTIONED PROBLEM/MAIL SENT
TO
ALL CONCERNED ZZ_SR2@maruti.co.in, A.Ragavan@maruti.co.in
CC:contact@maruti.co.in, Date: Mon, 5 Feb 2007 12:22:23 +0000 (GMT)
Hello
With reference to my earlier complaints
from the very begning after buying this car and my last communication
with Maruit after sales services, I am sorry to say that the same
problem occured again in my vehical even after BIG ASSURANCES given by
Maruti Regional Engineers/Managers... that the same problem would not
occure again. There is a vibration in Disc Brakes and some noise in
Steering AGAIN ( The same parts are being replaced by Maruti several
times from the very begning after I bought this vehicle) I am not able
to understand why it is happening again and again and now I am losing
trust in Maruti vehicles. Pl look into the issue urgently as issue is
related to Brakes and could be a Risk for Life. All the problems
reported/services done at DD Motors; Maya Puri/Wazirpur Delhi till date.
