Nov 23, 2010 05:00 PM
13924 Views
(Updated Nov 23, 2010 05:00 PM)
My wife has a maruti Suzuki Swift Dzire Vdi Reg No: KL25 A 4632. We bought this vehicle for an On road Price of Rs 6, 40, 000/- and I have also Obtained Extended warranted services. My engine is warranted for 2, 00, 000 Kms and all the papers and Service are clear till date.
On 15th of November 2010, While I was driving my car. My car halted on the way and till then It has not been starting. While running the vehicle I noticed the engine heat level and it was normal, not overheated. I called Maruti On Road Service and they came after 2 hrs of waiting. They checked each and every fuse of the vehicle and was not able to find what is faulty with the vehicle. hence I asked them to carry the vehicle to the service center (Hercules Automobiles, Vazhayila, Peroorkada, Trivandrum) The next day one of the mechanic called me and told me that they are reading the problem but still not able to diagnose what is the issue and they will let me know in another 30 minutes. I waited for their call and didn't get any call till evening.
The next day morning I called them and queried the issue. Then they told me that the mechanic (Kishore) was on leave nad will connect me to the concerned person in 30 minutes. I didn't get any call, I called them again the next day morning and asked to connect me to the customer care manager and I was connected.I talked with the Customer Care Manager and they told me they will call me back in 10 minutes and get me connected to the concerned person.
I was connected to another mechanic and he told me they are working on the Car and it will take time. I asked what is the work they are performing, they told me that they are removing the starter and that it will take 3-4 hrs to remove the starter.It was shocking to me since in order to unscrew some nult and with having these much technology, they need 3 hrs. I was informed that they will call me in the morning. The next day I waited till 3:00Pm expecting the call, I called them back at 3:00 PM and asked to connect to the Customer Care Manager and the receptionist told that The manager is in leave.
I asked them to connect me to the mechanic for which the same answer was received that he is in leave and they will call me back in 10 minutes. After 20 minutes another mechanic called me and told me that it is a probloem with the Engine and I had to spend around INR 50, 000 which was another shock to me. I told them that it is warranted for which they told me I ran the Vehicle without coolant.
If I had rum the Vehicle without coolant the indicator should note me and that is what it is supposed to do, I didnt get any warning. I came to the service center and visited the Service manager and he told he is helpless. They are also not willing to send the details to the Maruti Corporate office or Service center so that I can get any kind of warranty. The next day the mechanic (Aneesh) called me and told me that they have dismantled the Engine and I can view the status of the Engine. I came her and filled in the job sheet and has been waiting for 2 hrs to see the Engine that they have already dismantled.
Last time I had a started issue for which I was informed they will get me the warranty in 3 days time. I waited for 3 days They told me they have sent it to warranty. After 3 days informed me that Maruti has sent it to Bosch and it will take 5 days. Then Since I was in urgency I paid for the starter and giot it replaced.
Please do the needful so that I can claim my warranty or get any fee reduced. Everything in this Service center is like hell and they tell they are o.1 in Customer Service. Do employ any Government Authorised ratings for these service centers. We are paying for the vehicle and not getting the right kind of service and more even heavy delay in Servcing. While I am writing this email, I am still waiting to see the Engine that they told they have dismantled for about 3 hrs
