Mango.com. Review on Mango

Shopped this dress from a renowned Mango store at Select city walk mall, Saket, New Delhi. There was a hole in the dress which I did not notice when I got back home. I went to the store day after & reported it to the concerned person.

There was this lady by the name of Ruchi Sethi, who said she was the store manager. I showed her the hole. It was a defect on the store's part as the hole seemed to be due to ironing and I did not iron it. The tag was still intact. That dress doesn't even need ironing. But she wont listen to me and DID NOT EXCHANGE the dress even though I had not worn it.

That lady was extremely rude and even accused me of fraud when I asked her to write on the bill "return refused due to defect". That was really offensive to me as a very loyal customer of the brand. The defect in the dress was due to negligence of the store operators and still they refuse to exchange it and on top of it talk with such indecency to the customers. The tag is there on the dress, there are no signs of wearing it but no one would listen.

As a loyal customer, I was highly disappointed. The staff is INCOMPETENT, RUDE and cheats people. Bad enough to tarnish the image of a leading store. I am NEVER EVER going back again and would encourage my peers to not do so too.