MakeMyTrip Care Cares
MakeMyTrip Care is working closely with MouthShut.com to achieve customer satisfaction
I am on a holiday tour arranged by make my trip. Starting from the way booking was handled, lack of responsiveness, unprofessional attitude, it has been most traumatising experience. To be honest, I feel like completely cheated. Their customer care responsiveness have also been very unprofessional and they did not really care about my problem or shown any interest in solving. Instead, I was given the reason that it was my choice.
Overall, I will give them a total negative recommendation. Please do not book a holiday package with them in any case. It is not only a waste of money but will also give you lot of stress. I am not sure if their senior management really cares about their existing customers, as they are busy expanding new business. In that process, probably they do not realize the permanent loss of existing customers and the negative feedback that goes on from customers like me. I will give a more detailed review for anyone interested.
