Cheating with Customer. Review on Makemytrip

Hi,

My Name is Sachin Karare and I have by mistaken booked a Hotel "Astoria Residency" in Ooty via MakeMyTrip.com for 22-Nov to 23-Nov, 2016 instead of 23-24 Nov.

When I was booking the Hotel, I have seen Complete refundable amount till 2 days before the checkin.

these are the below 3 Booking ID's with total amount of Rs. 4590/-:-

NH2102832343055

NH2102932347723

NH2102932343875

So I cancelled the hotel and booked the same via MakeMyTrip.com for 23 to24 Nov, 2016. but when I called the customer care, he said that the amount is non-refundable as per the company policies. and also he said even you if you shift the dates there will be no refund.

I have dropped an email on the same concern, and then I got a call from Gujrat of one of the Customer care executive'Mr, . Venkata " and he genuinely said like this was an small issue and could be sorted out in the 1st time when you called the customer care. Then again he said, I will get back to you on this issue, which didn't happened.

Now I got a call again from Customer care and this time again the same thing, there will be no refund on the amount.

Then I have sent the screen shot of the MakeMyTrip App which have so many screen shots of Guaranteed Refund, which actually didn't happened in my case.

After so many discussions on email chains. One of the executive called me and they said MakeMyTrip has agreed you to pay 3 coupons of Rs 1500/- each, But he didn't mentioned that only one of the Scheme can be used either of MMT voucher or these one of the 3 vouchers, These vouchers are of no use and cannot be combined with any of the offer.

Overall they are making me Fool everytime, that they are looking into the issue and will sort out this and that, but now they don't want to listen, and everytime they interrogate why you have not taken the Screen shot, ( there should be one more advertise where MakeMyTrip mention:- please take screen shots while booking, so I would have done it earlier)

Everytime I call customer care, I have to tell the entire story which is really time consuming and harassing to hear the same excuses form them. They always talk about refund policy but what about the Flaws in their website, which on the one hand shows Guaranteed Refund and then we receive vouchers with No-Refund policy.

I am still awaiting for a good reply and actions from MakeMyTrip on this public forum. I want my money back not these Vouchers which are of no use.

I have all the e-mail chains and all the proofs. which I have already sent to MakeMyTrip. Also I have heard recently MakeMyTrip is aquired by GoIbibo in news. Seems like my Money will be gone.

But my next approach will to consumer court, I will not tolerate this cheating and will fight for the right thing.