Nov 25, 2010 11:24 PM
4711 Views
(Updated Nov 25, 2010 11:31 PM)
I took worst decision in my life to go on holidays to kerala with Make My Trip. The name of the packaged tour was "Enchanting Kerala" from 12th Nov to 18th Nov 2010.
In website it appears to be professional services but it’s nowhere seen in entire trip. The website provides exciting hotels( 3 Star) with huge disclaimer "This hotel or similar hotel". Unfortunately we always got so called "Similar" in makemytrip term. It will be joke to call tekkady hotel( Thrisangu haven hotel) a 3-star hotel. Not sure if it can be in any star category as not sure if "Dharma Shalas" has any ratings. Cleanliness is at scarcity in this hotel. Not sure why makemytrip provides such hotel to humiliate its customers.
Makemytrip provided bus with no pushback and leg space. No space for luggage( Except rooftop). I hope makemytrip understands that people are here to enjoy their vacation and not to trouble themselves.
Hotel in kochi(Emerald) has been other nightmare. Run for buckets of hot water, fight for breakfast will be unforgettable events. Hotel is simply understaffed and not fully equipped as on date to service these many people. I am hoping over next few months these problems with kochi hotel shall get resolved.
Makemytrip simply outsourced entire trip to local tour operator in Kerala. For every issue, person from local tour operator kept on saying that he got this contract from makemytrip only 20 days back.
Although everyone on this tour booked 2 months back. There has been lot of confusion on accountability of entire mess. The response on phone from makemytrip was also not encouraging.
I hope makemytrip takes lessons from this and improve on things and make really good holidays.
