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17%
1.09 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Regarding travel insurance taken from Makemytrip
May 02, 2013 01:34 PM 2160 Views

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I booked a return flight for my wife+infant from makemytrip including the insurance. They didnt mention that I need to purchase separate travel insurance for returning and assumed that its covered for both the way. But when I received the policy document, they said its covered for maximum one month or the date of return(which ever is coming earlier).


I didnt find this type of important details at the time of booking the flight. When I raised my concern, they clearly said you have to talk the insurance company directly. If I'm not wrong we have to pay some fixed charges to makemytrip for the services. If it is correct, then why should I talk with them, its become makemytrip responsibility to sort out the issue and come out with conclusion. Otherwise I can directly take the insurance and book the flights. I used makemytrip, considering that they will take care of all my travelling problems.


But I was wrong.


My suggestion, please opt the makemytrip services CAREFULLY. Insurance is not the concern, but highly  un-satisfied with the responsibilities.


Vipin


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Brand Response

Dear Vipin_bansal1,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards
Team-MakeMyTrip Care

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By: MakeMyTrip | Jan 14, 2014  11:44 AM Comments 1

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