Jan 03, 2011 10:29 AM
1481 Views
MakeMyTrip is as useful as a local tout/rikshawala/taxi-wala could be – their modus operendi is same – take a cut (commission) in the hotel rent – show up all the hotels are on their list, have got rooms – even when they have none.
It is sheer chance that one can get a hotel through this site – otherwise be prepared for a shock on reaching your destination, for long phone calls, for numerous e-mails and wait for your refund.
My misadventure with this tout company started when I had to go to Lucknow with family. I booked a hotel called as “Shimla Palace” from their website for which I paid through my credit-card. After a visibly successful booking, I got confirmation mails and even an assurance cum congratulation call before I reached in that hotel.
In “Shimla Palace” a shock was awaiting for me – this hotel told me that they don’t have any ties with MakeMyTrip, so the booking is invalid. And that there was no space available (as shown on MakeMyTrip site), so they can’t accommodate me.
I had to call MakeMyTrip. Their teams have idea of whether a space is available in some hotel or not and operate in a manner similar to Local Rikshawalahs – except that fact that these do speak English. Now all the good and smooth talking disappeared.
The first lady I talked to – asked me to wait and after holding me for some 10 minutes, disconnected the call. She even told to resolve the matter there itself, to call up MakeMyTrip’s local representative (who told me that no place is available in some other hotel which has got tie-up with MakeMyTrip).
I called repeatedly at the number given to me, but its system indicated that all numbers were busy. Meanwhile nobody from this company even bothered to call me up although I had already requested you for help.
Later on when I called to cancel the booking and to complaint, the call center executive suggested me to hire an advocate for grievance redressal – told me that he is the senior most authority in “Make My Trip” and he could not do anything. Although he did promise for some compensation above refund, but it has not appeared into the refund mail they have sent.
Instead of relaxing with family on holidays, I had to spend first day in finding a place to stay that too with a 2 year kid – it could never had been worse. Due to their cheating – a typical tout like behaviour, I had to travel all over the city to find a hotel.
The sole reason I chose to take the services of "Make my trip" was to eliminate any kind of uncertainty while traveling with my family – in a same way one buys a railway ticket in advance.
I did not want to depend upon the local agents/Autowalahs/touts, wanted to have an assured staying arrangement in Lucknow, wanted to avail the published facility on published rates - for which I did pay in advance to this company - for the sake of peace of mind, so that I could attend to my family. However due to this cheating on their part I was deprived of this.
These guys do make tall promises, but, I am sorry to say that, they are good for nothing – I am totally disappointed with MakeMyTrip services, and will advise readers to try their luck with competitors for better service.
