MakemyTrip ( MMT ) Europe Tour . Review on Makemytrip

I had handed over the customer feedback form to the tour guide on 22nd May and was expecting some response from MMT, but I am yet to hear from them. So let me share a detailed feedback regarding our European Summer Dream tour experience.We had a mixed bag of good and bad experiences Good experiences :- a) Patient Customer service representative Jaffer , who guided us through the initial booking process b) Small group of 21 , which was the perfect size and hence the travel in the coach throughout was also comfortable. c) Food was good and edible at all locations ..no hassles.

However the dinner seemed repetitive , same menu atleast for the first 4 nights. d) Accomodation was clean & neat at all locations , perfect for the time spent at those locations. e) Cost was reasonable as compared to other tour operators. Bad experiences :- a) Information regarding the things to carry on the trip was shared only 2 days before the travel, which left us with no time to prepare. For the Lido show the requirement was for formal apparels . You cannot expect senior citizens and house wives to have these clothes handy. b) Guidance for some off -the- shelf medicines was provided by other travel agencies.Nothing of that sort was shared with us. c) Despite several requests, flight and accomodation details were not shared until last 2 days before the travel. Though the visa was applied only 3 weeks before the travel , our passports were held by them 2 months in advance under the pressure that we may not get our visas in time to travel . Due to which I had to cancel my official travels. d) Our paris stay in short was a disaster, thanks to the incompetent guide on board. To start with, when the flights landed there was electricity problem at the airport and we were delayed by 2 hrs reaching the hotel.The travellers were all still enthusiastic and prepared for sightseeing. However the guide called it a day and asked us to rest. The next day plan for Disney land was cancelled to make up for the previous day activity. We still were not able to attend Lido show. The entire Paris tour was done only on bus.The guide was not even sure whether Louvre musuem was opened on Wednesdays or not and only at 3 pm after reaching Louvre , he said that we could take a tour of the musuem .

We hardly had 2 / 3 hrs to see the musuem. To add to that he did not even inform us that the kids could visit the musuem for free . We ended up paying for the kids only to find out about it later. After the Paris experience , the members in the group started tracking the itinerary like a hawk because we could not trust the guide anymore. e) Our guide gave us guidance only about the rest rooms and whether it was paid or free . Other than that we were on our own at all the locations trying to find out the activities to do in the limited time we had. Because of which we missed out on some stuff like the snow games on Mt Titlis. f) On the Jungfrauch trip during our travel on the cog wheel train , one of the members of our group a senior lady was left out on one of the stations she had got down to take pictures . The guide did not realise till we reached the last stop. This lady panicked , yet she managed to take the next train and reach the last stop. Due to a panic attack she even collapsed.Due to this experience she did not join us on the MT Titlis tour the next day. Would I take a chance to send senior citizens in my family relying on MMT's guide in the future , I don't think so.