Bad experience with Makemytrip. Review on Makemytrip

I booked tickets and wanted to cancel one so I clicked on cancel part booking, selected the person whose ticket I wanted to cancel. However both tickets got cancelled. I panicked, tried calling(i had international roaming on for one day just to do these bookings), email but I didn't receive an urgent response. So I booked the one ticket that I required from a travel agent in india. After which I get an email saying both my tickets are active. None have been cancelled. When I told them now I have booked again from elsewhere because I did not get a response from them they asked me to cancel the bookings. From my side on my app both tickets showed cancelled so I had nothing to cancel. Airlines as usual said you have to contact the travel agent as you have not booked directly with the airlines. Its been 4 days and I haven't received any email on update from them. I am so disappointed. I will never use or recommend #makemytrip henceforth. It's better to book directly with the airline or with a travel agent. I am requesting them repeatedly that I am not in the country and so I cannot be contacted by phone so please communicate through email. But they just dont seem interested. Also I hope someone helps me out with my refunds! I have attached a screenshot of the status of my cancellation. It is still on level 1/4. In the first place I didn't cancel both tickets and now they don't even revert. I should be charged cancellation for just one ticket. Please revert makemytrip and be responsible!