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MouthShut Score

17%
1.09 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Fake cashback and not a great service
Jun 23, 2016 11:35 AM 1590 Views

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I booked two flight tickets from delhi-Kolkata for 14000 from makemytrip.com the app shows that I will get a cash back of around 1500.


Later when I tried to use cash back I was told by makemytrip, com  customer service team that you can only use cash back for hotels booking or flight.


one day I tried to cashback in my account for hotel books I find the balance was just 900 out of which maximium I can use to book hotel was 200, so I avoided using it as hotel price were much more than on oyo.


The worst thing about them is not allowing users to use wallet money independently for all services on website and how could wallet money expires.imagine our money expires when we keep it in bank, crap company overall.


The website is also bad and it took me so much time to find if I actually got cashback which was of no use and useless and with expiry date.


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Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Jun 26, 2016  09:44 PM Comments 0

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