Jun 12, 2006 02:13 PM
11929 Views
In these days of flight travel having become dead cheap, not only that you have countless choices of flights but the offers of various airlines are also limitless !
= = = = = My Experience = = = = =
A couple of months ago, when my mother-in-law was to fly to Detroit, my friend recommended that I browse through http://www.makemytrip.com for better deals. As soon as I entered my tentative set of dates, the site listed a number of flights and what really impressed me was, I was even able to compare fares of different flights with just a click ! As I wanted information on halts, food, enroutes etc. concerning the flights I had short-listed, I contacted their customer care. The conversation with the executive was very pleasant and he was uncomplainingly replying to all my queries. After comparing the fares offered by them with other travel agents, I booked my air tickets through makemytrip without any problem & the tickets were delivered in a day in sealed envelope.
= = = = = Some General Thoughts = = = = =
http://www.makemytrip.com is basically a comprehensive website containing information on domestic / international flight fares & schedules, economical holiday packages, list of hotels ranging from regular to star categories, car rentals etc. all under one roof !
PROS
Every data is frequently & regularly updated
The site has very good connecting speed & within a second of every click, you are taken to your desired link
Makemytrip has a round-the-clock customer service helpline
Good choices of flights for your specified dates / destinations
When you look for holiday packages, the site jots down varieties of packages available for your preferred destination, enabling you to compare and decide your holiday package. When the same is compared with any other outside source, the package of makemytrip does prove competitive.
As for car rentals, you can choose your own choice of car as per your budget. The site offers good car rental packages like Standard (Tata Indica, Ambassador, Omni), High Capacity (Qualis & Sumo) and Deluxe (Ikon & Esteem). The rates offered are certainly reasonably priced.
The site has an option called “Road Trips”, which gives you driving directions to proceed to your destination & the significance of your destination, the short routes etc.
CONS
As every coin has two sides, there are of course a few Cons here as well !
During our recent Goa trip, my cousin had booked us into a hotel through ‘makemytrip’. About 5 hours before departure from our place, we called the hotel to confirm our reservation. We were shocked to receive a reply that we didn’t hold any booking. When we called makemytrip customer care, the executive comforted us and confirmed that we did hold a booking & gave us a confirmation number. When we called the hotel again, thank God, we were told that the particular reservation was made in the name of ‘makemytrip guests’ and the last procedure of giving the booking in our name was missed out by makemytrip people. This was a last minute tension for us, but we realized that for every travel arrangement, it is mandatory to obtain a confirmation number for everything !!
Speaking about another incident, my sister was planning a vacation to a few places in India. We planned her trip through makemytrip. But the customer care person missed out a couple of significant places en route the city they were traveling to. It was as it is a long-awaited vacation which had come true after many years, but it was sickening to miss many lovely places depending on the information given by makemytrip ! So, for those who are going to plan your holiday, please don’t depend on just one source… always cross-check any information !
The Supersaver offers for car rentals in various cities listed in makemytrip never seem to be available for our desired dates. Whatever date we enter, it keeps showing unavailable status & recommends some other nearest date.
Overall, http://www.makemytrip.com is a pretty good effort and they have been successful also in introducing an useful website to the public, provided it is recommended that they also look into the grievances of the people and set right their flaws to acquire more customers !!
