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MouthShut Score

17%
1.09 

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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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San Jose United States of America
Double Booking
Apr 01, 2012 03:35 AM 2808 Views

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Stay away from this company. Crooks, cheating customers with fraudulent business.


I make a online reservation to blr from sfo (on Lufthansa). Soon after I submitted the online reservation, I got a call from one of the agents who told me that the online payment system is down and he will help confirm my reservation. He took all the reservation details again and took the credit card number and said he would charge $1575 for the ticket. Few days later when I checked the credit card statement, I noticed I was charged twice. When I called makemytrip customer support and asked them why I was charged twice, They told me that I made two reservations, which is totally false. They are refusing to accept their mistake and blaming me that I made two reservations for the same flight, same day, same time and same passenger


I am still fighting with them to get back my money.


Stay away from these crooks !!!!


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Brand Response

Dear shaka72,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards
Team-MakeMyTrip Care

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By: MakeMyTrip | Oct 14, 2013  10:42 AM Comments 0

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