Avoid them like the plague. Review on Makemytrip

I was Cheated into booking tickets to Atlanta, US through Makemytrip.com.  Please be warned that Makemytrip.com will take you for a nasty trip!  They should be called RuinMyTrip.com. I had insisted and got tickets from New York to Atlanta and back at convenient times and without any stops.  These were confirmed tickets. Yet, after a week, I get an e-mail from them that the flight schedule had been changed by the airlines unilaterally and gave me tickets at an awkward time and with one stop each way.

On checking with the airline, they informed me that they had not taken any such action, and also that Makemytrip.com had opened my booking three times in the period. They told me that the change was only made by Makemytrip.com. When I again contacted them, they refused to help.  I then spoke to a supervisor called Mandeep who promised to get back within 24 hours. As he did not keep its promise, I tried to get in touch with him at least four times. The assistant would only keep me on hold and Mandeep would be missing.  All the assistants maintained that there was nothing that makemytrip.com could do to correct the schedule.

My son, who is in the US, informs me that this would have been done by Makemytrip.com to give me a cheaper ticket at the same original rate, as these tickets at odd times and unnecessary stops would be much cheaper.  He also found out that there was no reservation of seats, though I was given seat numbers by makemytrip.com.  They were just lying to me to get me to book the tickets.

I see that many, many customers have had similar nasty experiences with this crooked travel agent in Gurgaon.  Do they enjoy political patronage?  Else why is no action still taken against them?