Sep 10, 2016 11:45 AM
14441 Views
Just wanted to let everyone know that I had a wonderful experience with Makemytrip.com do my entire land and domestic air for my month long trip to India. I am a professional travel agent in California with 25 yrs experience and India is my home country. Yet I wanted a local agent in India to take care of my hotel & car bookings because I know how things work in India. Moreover, I was taking my Italian husband for the first time in our 13 yrs of marriage and I just wanted him to enjoy the best of India and be blown away.
My first contact was with Bhavesha Sharma, head of their CA offices. She was completely professsional and detail oriented and knew exactly what I needed from her. We started planning this trip in December 2011 although travel was to commence on 3 Apr 2012. Yes, it does take a lot of advance planning if you plan to go for one month to 10 cities and have zero problems!
Bhavesha put me in touch with her team in Delhi, namely, Rajat, Rupjyoti and Uttam, all of whom practically held my hand throughout the trip, they were that thorough. I received the best prices at all the Taj & Oberoi hotels, car rentals in every city and domestic India tickets. I prepaid everything and received completely detailed vouchers for each hotel and car company. Everything went without a hitch. All the hotels had received payment in full upon our arrival so check outs were painless. Also each hotel was informed of our check and check out time and early/late arrivals and departures were requested for as needed and everything was seamless. A Makemytrip.com rep greeted us at every city with car and driver ready to transport us. I was worried about the first driver who was going to be with us for 7 days from Delhi to Jodhpur but Umesh driver was such a caring soul, he was simply a delight to be with! He even called us long after his services were over to enquire if all was well! All the other car and drivers arranged by MMT were professional and extremely good at their job. They took us to all the sightseeing sites and had a good knowledge of the city. Most importantly we felt safe and in good hands. Once again, everything was prepaid so no hassles when signing off. I recommend renting cars at the "At Disposal" rate meaning you don't have to count miles or hours or overtime. At the end of the day it made more sense and worked out to more or less the same as counting but without the headaches.
In my personal and professional opinion, MMT is an excellent agency. Yes, there were lots of emails back and forth and every detail was dealt with. Yes, you need to ask a lot of questions and do a lot of homework but it's all worth it in the end. In a country like India where things can go horribly wrong and even seasoned professionals like me need local help, you absolutely need to work with an Indian agency and MMT is as good as it gets. My husband and I have travelled all over the world but to hear him say that this was his best trip ever, simply made my day!
