Clumsy and Confused people, will ruin your trip. Review on Makemytrip

I would strongly advice people to not make any bookings for hotels or package deals through Make My trip. It is nothing but a nightmare and complete frustration.

I wanted to book hotels for Ahmdabad, Udaipur and Mount Abu so I called up their toll free number, one sales guy came and gave me some hotel details and also told me about the price for it. He gave me some IDs through email and asked me to pay the sum (here that's the mistake I did), I should have asked him complete hotel details in writing (email), like double room, A/C room. To pay the amount 20k he called me up some 5-10 times and finally trusting makemytrip I paid after which nightmare started. For first 5 days no reply from anyone, when I tried calling they said they are working on it, some of call centre people, in fact asked me why I did not get  hotel voucher (as if I have kept the same on hold).

Finally 7th day I get voucher after some shouting and escalating to authorities. Story is not ended here, they gave me standard room and when I crossed checked with hotel people they said the hotel per day is just 1500 and these guys charges me 3500 per day. I decided to call up makemyrtrip again and ask why they charged me so high, like a fool one guy told me that the rates keep on fluctuating, which looks funny as christmas time and how can rates slash down to half, I did not believe makemytrip, again called up the hotel, they said be it Rs. 1500/- was their season rate and its same for all. I again called up Makemytrip, this time I was furious as you have to tell the whole story again and again to every new guy, funny part is their auto tool free number ask you for travel ID and verification, still every time the call center people again ask you the id and they put it in their system first, it takes another 5 minutes and your patience level is tested.

Now makemytrip finally gave me sales team number and asked me to speak to the seller (sales person from Makemytrip) I called that guy, firstly someone else came on line and told me he was on leave and they had no clue on what he has booked, what the heck I said. So after 2 days I again called the office, that guy came to office and he realised some screw up he did on rates, so he said either he will refund the excess amount or book a delux room. Next 2 days I kept calling and again same response, we are working on it.

I still haven't received the updated voucher and how I wished I could have directly did the booking from hotel website.

Here are some tips if you wanna deal with MakeMy trip

• Do not trust the packages written in website

  
  




• Call up hotel to cross check if booking is been done.

  
  

I would highly suggest book it through hotel website rather than going through the frustration while booking from MakeMyTrip.

Here is a suggestion to MakemyTrip, if anyone can pass it to them

1. You guys require a process change (What website shows and what you get is completely different)

   
   




2. Be crystal clear with customers, build a trust with them as you are running a customer service company, couple or bad feedback or word of mouth publicity makes a lot of difference

   
   




3. Make your call me facility more user friendly, its really annoying, it is not at all usable.

   
   

I hope after reading this you will not make the same mistake which I did and know the goof ups which makemytrip do

Wish you guys a happy holidays and a prosperous new year in advance

Thanks

Gopi